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1. Introduction of DHL：
DHL is a courier and freight company founded in the United States and currently a joint venture between Germany and the United States. It is currently one of the largest air courier and freight companies in the world. DHL is a leader in global express, intercontinental transportation and air freight, and is also the world's number one shipping and contract logistics provider. DHL provides customers with a full range of logistics solutions from documents to supply chain management. Whether it is a document or a package, whether it is delivered on the same day, within a limited time or within a limited day, DHL can provide services to meet your needs. Interlink Express is the first-class agent of Hong Kong DHL Express in China. The price is reasonable and the delivery is fast. Preferred international express service. DHL's latest restricted shipment list (blacklist). Download link: http://www.szice.net/ft_down.asp?id=229。
2. DHL's advantages:
(1). DHL's comprehensive express and logistics services
(2). DHL is the world's largest express and logistics network
Employees-more than 285,000; office locations-about 6,500; transfer centers, warehouses and distribution stations-more than 450; ports-240; aircraft-420; operating vehicles-76,200; countries and regions- -More than 220; annual volume - more than 1.5 billion; destinations covered - 120,000
(3). DHL Aviation-Connecting the world with flight, DHL owns 4 airlines.
3. DHL billing method
(1) DHL price
HKDHL volume weight = length cm X width cm X height cm /5000, if the volume weight and actual weight are larger, the billing shall prevail.
(2) DHL Additional fee
Remote surcharge: Express shipments to remote areas are subject to a remote area surcharge (except the United States), the standard is: 3.6/KG, the minimum charge per ticket is 180 yuan, and the remote surcharge requires an additional fuel surcharge; DHL query remote The website is:: http://remoteareas.dhl.com/jsp/first.jsp, Website inquiries are not 100% accurate, but DHL bills are final. If the DHL bill shows that remoteness needs to be charged for remoteness, our company will automatically charge this remoteness fee.
Textile cost: one textile ticket plus 50 yuan (US 60 yuan, Nigeria does not accept textiles)
Fuel surcharge: HKDHL’s fuel surcharge has been included in the freight.
Note: Since January 1, 2011, Hong Kong DHL will levy a surcharge for oversize and overweight shipments. The details are as follows: The length exceeds 120CM and the single piece exceeds 70 kg will be levied, and the levy is 200 per ticket. Yuan, calculated per bill of lading.
(3) DHL tariff
Subject to the specific customs clearance fees (generally higher tariffs will be generated if the declared value is high, if the declared value is too low than the actual value, higher tariffs will also be generated) If the recipient refuses to pay the tariffs, the tariffs will be automatically issued Each person bears it.
Remarks: All DHL goods to Kazakhstan are only sent to ALA and GUW. Except for these two cities, other cities in this country will be charged with related customs clearance fees. If they are sent from ALA and GUW Other cities also need to charge additional delivery fees;
4. aging
The parcel is calculated from the date of delivery to the DHL warehouse, with reference to the normal delivery time limit of 2-7 working days (this time is valid for the express to go online until the recipient receives the express), except for special circumstances! The delivery timeliness is closely related to the customs clearance time and flight arrangements of the destinations.
5. Tracking Service
After the goods leave the Internet Easy Processing Center, you can see the receipt record on the HKDHL query website on the day of transit through the port. You can check the full tracking information on the HKDHL website, and you can check the signing time and person's name. Our company can generate tracking numbers after DHL shipments are processed, and go online within 2 working days after they are shipped from our company. After going online, the tracking number provided by our company can be used as reference information for real-time tracking. The query method is as follows:
(1) Visit the DHL query website: http://www.cn.dhl.com/publish/cn/zh/eshipping/track/sref.high.html
(2) Click to enter according to the sender reference information tracking;
6. Volume weight restriction and overweight surcharge
The longest side of a single piece does not exceed 1.2 meters, and a single piece does not exceed 70KG. For single-piece packages with long and heavy weight, please consult our company's customer service staff before shipment.
1) For goods sent to Nigeria, the weight of a single piece cannot exceed 50KG, and a single ticket cannot exceed 50KG. It is recommended to split into multiple tickets, and the weight of each ticket should not exceed 50KG;
2) For express mail sent to Angola, the weight of a single piece cannot exceed 50KG, and a single ticket cannot exceed 250KG;
3) The weight of a single piece sent to Tunisia cannot exceed 30KG, and a single ticket cannot exceed 40KG;
4) For express mail to Algeria, the single piece cannot exceed 40KG.
The calculation method of overlength and overweight surcharge is as follows:
1) For a single number (that is, a shipment), no matter how many pieces there are, as long as one or more of them has a side length of more than 120CM or a weight of more than 70KG, HKDHL will charge a surcharge of 200;
2) 1 order number (ie one shipment), no matter how many pieces there are, if one side is longer than 120CM and the other weighs more than 70KG, HKDHL will only charge a surcharge of 200, namely: 1 order number (That is, one ticket) will only charge a surcharge of 200 at most once, and the fuel surcharge will be extra.
3) Invoices above 500KG, DHL cargo unilateral length greater than or equal to 120CM or single piece billing greater than or equal to 70KG, the surcharge for oversize and overweight cargo is levied: RMB 200 per ticket, plus additional charges Fuel Surcharge.
7. prohibited items
1) Dangerous goods, liquids, powders, etc. prohibited by air. And the country expressly prohibits the export of goods, such as antiques, currency and other infringing products.
2) Items requiring additional information
A. For sending batteries and items containing batteries, MSDS certificate and battery letter (original copy is required) (please contact customer service if you need it)
B. A formal purchase invoice or authorization letter is required for mailing brand-name products
8. Compensation/Insurance/Other Value-added Services
1) Compensation standard
For small, out of stock, or damaged parcels: If the weight, quantity, and number of parcels received by the recipient do not match, or the parcel is damaged, please report the loss or damage to the destination DHL within 24 hours after receiving the parcel. And within 7 working days, the recipient's local registration number will be provided to our company for the investigation and claim of DHL. If verified by DHL, the maximum compensation is free shipping, and the maximum declared value of the compensation package shall not exceed 100 USD. Partial damage or loss shall be compensated according to the percentage of the actual lost quantity, but the maximum compensation shall not exceed 100 USD.
Loss of postal parcels due to customs inspection: When the postal parcel passes through the customs, the customs opens the postal parcel for inspection, which may cause the loss of the postal parcel, the loss of all or part of the contents of the postal parcel, or the seizure of the postal parcel.
2) Insurance
You can buy insurance to reduce unforeseen losses. Our company recommends that you buy insurance for valuables as much as possible.
9 customer order system operation
1) Item description
It is necessary to fill in the actual product name and quantity when declaring the product name. No gifts or sample declarations are accepted.
2) Declared value
Customers can decide the amount to fill in by themselves. It is recommended to declare according to the actual declared value of the goods to avoid high tariffs and fines.
3) Recipient address
HKDHL does not accept PO BOX email address. The recipient's phone number must be provided. The above information should be filled in English, and other languages cannot be used.
10, customer order packaging requirements
Please note that the package must be intact and not easily damaged. Except for the address label, try not to carry other irrelevant marks on the outside of the package. For fragile products, it is best to have a fragile product mark on the outer package. It must be in the middle of the front of the parcel. Affix the address label printed from the NetEase logistics system. Please pack your package properly to avoid damage during transportation.
11. Return
If the package is returned to the sender due to the recipient’s failure to sign for receipt, the package’s inability to enter the destination customs, or failure to provide handling advice within the specified time limit, the package will be returned to the sender by the sender. bear. NetEase will automatically deduct the relevant fees from the sender's account.
12. Prohibition: Aviation dangerous goods, liquids, powders, etc.; the state explicitly prohibits the export of goods, such as antiques, currency and other infringing products.
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